ExpressVPN Customer Support https://www.expressvpn.com/support/ Need VPN help? Talk to a member of our world-class Support Team, or check out these useful tutorials and troubleshooting guides. Fri, 12 Jan 2024 02:14:48 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.2 How to use the ExpressVPN CLI for Windows https://www.expressvpn.com/support/knowledge-hub/how-to-use-expressvpn-cli-windows/ Fri, 12 Jan 2024 02:14:48 +0000 https://www.expressvpn.com/support/?p=101483 This guide will show you how to use the ExpressVPN command line interface (CLI) in Windows Command Prompt. ExpressVPN command line interface (CLI) can be used to control the ExpressVPN app for Windows in Windows Command Prompt. This is an advanced tool that can be used as a means of controlling and automating the app ...

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]]> This guide will show you how to use the ExpressVPN command line interface (CLI) in Windows Command Prompt.

ExpressVPN command line interface (CLI) can be used to control the ExpressVPN app for Windows in Windows Command Prompt.

This is an advanced tool that can be used as a means of controlling and automating the app to connect, disconnect, and more.

Important: To connect to the ExpressVPN app for Windows using Command Prompt, you will need to select Run as administrator when launching Command Prompt. You must then navigate to the directory of the ExpressVPN CLI by entering the following command in Command Prompt:cd C:\Program Files (x86)\ExpressVPN\services\
Note: ExpressVPN command line interface (CLI) requires version 12.69.0 or higher of the ExpressVPN app for Windows.

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View list of commands
Activate the app
Connect to a VPN server location
Disconnect from a VPN server location
Connect to a different VPN server location
Switch to a different VPN protocol
Connection information
Enable (or disable) Network Lock
Check app version
Sign out of your account

View list of commands

To see a list of commands you can use, run any of the three following commands:

ExpressVPN.CLI -?

OR

ExpressVPN.CLI -h

OR

ExpressVPN.CLI --help

Need help? Contact the ExpressVPN Support Team for assistance.

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Activate the app

Open Windows Command Prompt and run the command:

ExpressVPN.CLI activate <activationCode>

Replace <activationCode> with your ExpressVPN activation code.

Need help? Contact the ExpressVPN Support Team for assistance.

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Connect to a VPN server location

To connect to the VPN, run the command:

ExpressVPN.CLI connect

ExpressVPN will use Smart Location to select the best server location for you based on factors such as speed and proximity.

Need help? Contact the ExpressVPN Support Team for assistance.

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Disconnect from a VPN server location

To disconnect from a VPN server location, run this command:

ExpressVPN.CLI disconnect

Need help? Contact the ExpressVPN Support Team for assistance.

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Connect to a different VPN server location

List of server locations

To find a list of VPN server locations to connect to, enter the following command in the terminal:

ExpressVPN.CLI list

Connect to a specific VPN server location

To connect to a specific server location, enter:

ExpressVPN.CLI connect <location>

For example, to connect to USA – New York, enter:

ExpressVPN.CLI connect “USA - New York”

Connect to the Smart Location

To connect to the Smart Location:

ExpressVPN.CLI connect smart

Need help? Contact the ExpressVPN Support Team for assistance.

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Switch to a different VPN protocol

Important: Disconnect from the VPN before switching to another protocol.

For the best experience, ExpressVPN recommends using the Automatic protocol option. This is selected by default and automatically picks the protocol most appropriate for your network.

In some cases, switching to a different protocol can give you faster connection speeds.

To switch to Lightway – TCP, run the following command:

ExpressVPN.CLI protocol lightway_tcp

To switch to Lightway – UDP, run the following command:

ExpressVPN.CLI protocol lightway_udp

To switch to OpenVPN – TCP, run the following command:

ExpressVPN.CLI protocol tcp

To switch to OpenVPN – UDP, run the following command:

ExpressVPN.CLI protocol udp

To use the Automatic option, run this command:

ExpressVPN.CLI protocol auto

Need help? Contact the ExpressVPN Support Team for assistance.

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Connection information

To check your connection status, run the following command:

ExpressVPN.CLI status

To view connection diagnostic information, run the command:

ExpressVPN.CLI diagnostics

Need help? Contact the ExpressVPN Support Team for assistance.

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Enable (or disable) Network Lock

Note: Disconnect from the VPN before changing your settings.
Warning: Network Lock is ExpressVPN’s kill switch. If your VPN connection unexpectedly drops, Network Lock blocks all internet traffic, keeping your data safe. Disabling Network Lock will leave your internet traffic exposed if your VPN unexpectedly disconnects.

Network Lock is enabled by default.

To disable Network Lock, enter the following command:

ExpressVPN.CLI network_lock off

Network Lock is enabled by default. If you disabled Network Lock previously, you can enable it by running:

ExpressVPN.CLI network_lock on

Need help? Contact the ExpressVPN Support Team for assistance.

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Check app version

To check which version of the ExpressVPN app you are using, run the command:

ExpressVPN.CLI --version

Need help? Contact the ExpressVPN Support Team for assistance.

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Sign out of your account

To sign out of your ExpressVPN account on the ExpressVPN app for Windows, run the following command:

ExpressVPN.CLI logout

Need help? Contact the ExpressVPN Support Team for assistance.

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The post How to use the ExpressVPN CLI for Windows appeared first on ExpressVPN Customer Support.

]]> What is advanced protection? https://www.expressvpn.com/support/knowledge-hub/what-is-advanced-protection/ Fri, 15 Dec 2023 09:03:58 +0000 https://www.expressvpn.com/support/?p=101236 ExpressVPN’s advanced protection offers additional safety and security features for you and your family. When enabled, it can block intrusive display ads, trackers, malicious sites, and adult content. We run a DNS-based traffic blocker running on the user’s device to stop all apps and browsing sessions from communicating with third parties on our blocklists. This ...

The post What is advanced protection? appeared first on ExpressVPN Customer Support.

]]> ExpressVPN’s advanced protection offers additional safety and security features for you and your family. When enabled, it can block intrusive display ads, trackers, malicious sites, and adult content.

We run a DNS-based traffic blocker running on the user’s device to stop all apps and browsing sessions from communicating with third parties on our blocklists. This approach is simpler and safer than running the traffic blocker on the server side.

The full suite of advanced protection features includes Threat Manager, an ad blocker, and parental controls, and is available on the ExpressVPN app for Android, iOS, Mac, Windows, and Linux, as well as ExpressVPN Aircove.

Important: The advanced protection features only work when the VPN is turned on, and when the Lightway protocol is in use. Users who wish to use these features without turning the VPN on can do so via Aircove.

Jump to…

What are the advanced protection features?
How to enable (or disable) advanced protection

What are the advanced protection features?

Advanced protection is a group of safety and security settings that includes Threat Manager, ad blocking, and parental controls.

Threat Manager

Many of the apps and websites you visit keep records of and share your activity with third-party companies, including trackers, scammers, and malware sites.

Threat Manager gives you more control over what companies know about you and what you do online. It prevents all apps and websites you visit from tracking your online activities, while also blocking malicious websites in order to protect you from spyware and phishing domains.

Threat Manager is available within the ExpressVPN apps for Android, iOS, Windows, Mac, and Linux, as well as Aircove.

Ad blocker

Ad blocker prevents most display ads from being shown to you when browsing the web.

Currently, ad blocker is available within the ExpressVPN apps for Android, iOS, Mac, Windows, and Linux, as well as Aircove.

Parental controls

With ExpressVPN’s parental controls, you can prevent anyone, including your children, from accessing most adult sites.

Our adult site blocklist is compiled from publicly available and open source lists of known adult sites. We regularly review and update these blocklists so that you can stay protected against the latest threats.

Additionally, parental controls for Aircove enable you to block the internet at certain times. This is very helpful for reducing your child’s online time.

Parental controls are available within the ExpressVPN apps for Android, iOS, Mac, Windows, and Linux, as well as Aircove.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to enable (or disable) advanced protection features

Advanced protection features are disabled by default. To enable them, follow the instructions corresponding to your device:

  1. Connect to the VPN and use the Automatic or Lightway protocol.
  2. Click Menu icon. > Options > Advanced Protection.
  3. Check the boxes.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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  1. Connect to the VPN and use the Automatic or Lightway protocol.
  2. Tap Options > Settings > Advanced Protection.
  3. Toggle the settings on.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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  1. Make sure you have disconnected from the VPN.
  2. Click Menu icon. > Preferences… > Advanced Protection.
  3. Check or uncheck the boxes for the advanced protection features to suit your needs.
  4. Reconnect to the VPN to apply the changes.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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  1. Connect to the VPN and use the Automatic or Lightway protocol.
  2. Tap Options >Settings > Advanced Protection.
  3. Toggle the settings on.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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  1. In a device group, select Settings icon..
  2. Select Advanced Protection.
  3. Toggle the settings on or off.
  4. Select Save.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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To enable all advanced protection features at the same time:

  1. Open the Terminal window.
  2. Make sure to connect to the VPN and use the Automatic or Lightway protocol.
  3. To enable all advanced protection features, enter the command:
    expressvpn preferences set block_all true
    To disable all advanced protection features, enter the command:
    expressvpn preferences set block_all off
  4. Press Enter to confirm.

You can also enable and disable each advanced protection feature individually:

Block trackers

  1. Open the Terminal window.
  2. Make sure to connect to the VPN and use the Automatic or Lightway protocol.
  3. To block trackers, enter the command:
    expressvpn preferences set block_trackers true
    To disable, enter the command:
    expressvpn preferences set block_trackers off
  4. Press Enter to confirm.

Block malicious sites

  1. Open the Terminal window.
  2. Make sure to connect to the VPN and use the Automatic or Lightway protocol.
  3. To block malicious sites, enter the command:
    expressvpn preferences set block_malicious true
    To disable, enter the command:
    expressvpn preferences set block_malicious off
  4. Press Enter to confirm.

Block ads

  1. Open the Terminal window.
  2. Make sure to connect to the VPN and use the Automatic or Lightway protocol.
  3. To enable the ad blocker, enter the command:
    expressvpn preferences set block_ads true
    To disable, enter the command:
    expressvpn preferences set block_ads off
  4. Press Enter to confirm.

Block adult sites

  1. Open the Terminal window.
  2. Make sure to connect to the VPN and use the Automatic or Lightway protocol.
  3. To block adult sites, enter the command:
    expressvpn preferences set block_adult true
    To disable, enter the command:
    expressvpn preferences set block_adult off
  4. Press Enter to confirm.

The post What is advanced protection? appeared first on ExpressVPN Customer Support.

]]> How to set up and use the ExpressVPN app on Apple TV (tvOS) https://www.expressvpn.com/support/vpn-setup/app-for-apple-tv/ Wed, 29 Nov 2023 10:38:54 +0000 https://www.expressvpn.com/support/?p=100813 This tutorial will show you how to set up the ExpressVPN app on Apple TV (tvOS 17). Important: If your Apple TV is running tvOS 16 or older, update to tvOS 17 or newer to use the ExpressVPN app for tvOS. Note: For older Apple TV models, you can use our MediaStreamer service or connect ...

The post How to set up and use the ExpressVPN app on Apple TV (tvOS) appeared first on ExpressVPN Customer Support.

]]> This tutorial will show you how to set up the ExpressVPN app on Apple TV (tvOS 17).

Important: If your Apple TV is running tvOS 16 or older, update to tvOS 17 or newer to use the ExpressVPN app for tvOS.
Note: For older Apple TV models, you can use our MediaStreamer service or connect your Apple TV to a Wi-Fi router running ExpressVPN’s router software. MediaStreamer is designed for a smooth streaming experience but does not offer the privacy and security benefits of a VPN. Therefore, we do not recommend using MediaStreamer if you’re able to use the app instead.

Not yet a customer? Read why you should get ExpressVPN for Apple TV.

Jump to…

Setting up the ExpressVPN app for Apple TV 

Using the ExpressVPN app for Apple TV

Download the VPN app

On your Apple TV, go to the App Store and search for ExpressVPN.

Select Get.

Select Get again.

The ExpressVPN app will be downloaded to your Apple TV.

If you do not see the ExpressVPN app in your App Store, try changing your App Store country. Note that you need to use your iPhone/iPad to change your App Store country on Apple TV.

After the app has finished downloading, select Open to launch the ExpressVPN app.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Set up the VPN app

On the app’s welcome screen, select Sign In.

You can sign in using the following methods:

Sign in with QR code (recommended)

  1. Scan the QR code with your smartphone to sign in. Tap Confirm.
  2. Enter the email and password for your ExpressVPN account. Tap Sign In.
  3. Tap Confirm.

Sign in with 8-character code

  1. On a separate device from your Apple TV, visit auth.expressvpn.com/activate.
  2. Enter the 8-character code displayed on your Apple TV.
  3. Select Continue.
  4. Enter the email and password for your ExpressVPN account. Select Sign In.

Sign in with email

  1. On the app, select Sign In With Email.
  2. Enter the email address and password associated with your ExpressVPN account.
  3. Select Sign In.

If you purchased your ExpressVPN subscription from the App Store, you can also sign in by selecting Restore Purchase. You may receive a prompt to enter your Apple ID password.

You will see a statement detailing the information collected by the ExpressVPN app. Select Agree and Continue to proceed.

You will be invited to set up your VPN. Select Continue to proceed with the installation.

The app will notify you: ‘ “ExpressVPN” Would Like to Add VPN Configurations.’ Select Allow.

Your app will ask you if you’d like to share anonymous analytics to help make ExpressVPN faster and more reliable. Select your preference to continue.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Connect to a VPN server location

To connect to a VPN server location, select On button.. By default, ExpressVPN will suggest the location that provides the optimal experience for you, called Smart Location.

Once you see the Connected message on the app screen, you can begin streaming with freedom and security!

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Disconnect from a VPN server location

To disconnect from a VPN server location, select On button. while the VPN is on.

You will know you are disconnected when the screen says, Not connected.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Connect to a different VPN server location

To connect to a different server location, select Selected Location.

Select the location you would like to connect to. ExpressVPN has servers in 105 countries for you to choose from.

Some countries feature multiple server locations. After selecting the country, select the server location you want to connect to.

ExpressVPN will automatically connect you to the selected server location.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Uninstall the app

To remove ExpressVPN from your Apple TV:

  1. Find the ExpressVPN app on your Apple TV’s home screen, then press and hold the clickpad center (Siri Remote 2nd generation or later) or touch surface (Siri Remote 1st generation).
  2. Select Delete App.
  3. Select Delete or Offload.

Offload removes the app from the Home Screen to free up storage. However, your Apple TV will retain the ExpressVPN app’s data in case you install it again.

Delete also deletes the ExpressVPN app’s data. You can download the app again, but the stored data may not be restored.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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The post How to set up and use the ExpressVPN app on Apple TV (tvOS) appeared first on ExpressVPN Customer Support.

]]> What’s new in ExpressVPN for Apple TV https://www.expressvpn.com/support/vpn-setup/release-notes/tvos-app/ Fri, 01 Dec 2023 08:38:27 +0000 https://www.expressvpn.com/support/?p=100789 This page provides all the latest updates and improvements for the ExpressVPN app for tvOS. To see the latest updates for our other platforms, see the release notes for other platforms. Need help for the ExpressVPN app for iOS? See setup instructions and troubleshooting guides for assistance. 2023 December 4 version 11.124.0 As of this ...

The post What’s new in ExpressVPN for Apple TV appeared first on ExpressVPN Customer Support.

]]> This page provides all the latest updates and improvements for the ExpressVPN app for tvOS. To see the latest updates for our other platforms, see the release notes for other platforms.

Need help for the ExpressVPN app for iOS? See setup instructions and troubleshooting guides for assistance.

2023 December 4
version 11.124.0

As of this release, you can now:

  • Send a message to our support team, including diagnostic information, to help solve any issues you might be experiencing.
  • Read our open-source acknowledgments, and find links to our terms of service and privacy policy.

In addition, we’ve also:

  • Made some adjustments to VPN server configurations, which are now refreshed in the background.

2023 November 29
version 11.123.0

The day you’ve been waiting for has come!

The ExpressVPN app is now available on Apple TV. This means you can finally change server locations at will on Apple TV! And that’s not all.

The ExpressVPN tvOS app has a look unlike anything you’ve seen from us before. Always-on dark mode? It’s here! New-look server list that’s easier for you to navigate? You bet.

Make sure you update to tvOS 17 so you can take the new app for a spin.

 

The post What’s new in ExpressVPN for Apple TV appeared first on ExpressVPN Customer Support.

]]> SSL error when trying to watch Netflix on Apple TV https://www.expressvpn.com/support/troubleshooting/ssl-error-netflix-apple-tv/ Thu, 30 Nov 2023 09:48:45 +0000 https://www.expressvpn.com/support/?p=100883 This guide will show you what to do if you get an SSL error while trying to watch a movie or show on Netflix when connected to the ExpressVPN app for Apple TV. After each step, check if the issue is fixed. If the issue is fixed, you can skip the rest of the steps. ...

The post SSL error when trying to watch Netflix on Apple TV appeared first on ExpressVPN Customer Support.

]]> This guide will show you what to do if you get an SSL error while trying to watch a movie or show on Netflix when connected to the ExpressVPN app for Apple TV.

After each step, check if the issue is fixed. If the issue is fixed, you can skip the rest of the steps.

Jump to…

  1. Force quit the Netflix app
  2. Watch a different movie or show
  3. Retry after 15 minutes
  4. Contact the ExpressVPN Support Team

1. Force quit the Netflix app

To force quit the Netflix app:

  1. Exit the Netflix app.
  2. On your Siri Remote or Apple TV Remote, press the TV button twice.
  3. Scroll to the Netflix app.
  4. Swipe up on the clickpad.
  5. Relaunch the Netflix app.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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2. Watch a different movie or show

The issue may be linked to a specific movie or show you are trying to watch. Select a different movie or show to watch, then return to the movie or show you were unable to watch to see if it now works.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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3. Retry after 15 minutes

Keep the app open and wait 15 minutes before trying to watch the movie or show again.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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4. Contact the ExpressVPN Support Team

If you have tried all the steps above yet are still receiving an SSL error message, contact the ExpressVPN Support Team for immediate assistance.

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The post SSL error when trying to watch Netflix on Apple TV appeared first on ExpressVPN Customer Support.

]]> How to store secure notes in ExpressVPN Keys https://www.expressvpn.com/support/knowledge-hub/password-manager-secure-notes/ Thu, 19 Oct 2023 03:44:34 +0000 https://www.expressvpn.com/support/?p=98970 With ExpressVPN Keys, you can store secure notes, besides your logins and credit or debit card information. You can keep important notes and confidential documents such as your passport or medical information across your devices for easier access. Secure notes are protected by your primary password—so only you can access them. Using ExpressVPN Keys’ secure ...

The post How to store secure notes in ExpressVPN Keys appeared first on ExpressVPN Customer Support.

]]> With ExpressVPN Keys, you can store secure notes, besides your logins and credit or debit card information. You can keep important notes and confidential documents such as your passport or medical information across your devices for easier access.

Secure notes are protected by your primary password—so only you can access them. Using ExpressVPN Keys’ secure notes provides additional security over regular note-taking apps.

Jump to…

How to add secure notes
How to edit or delete secure notes
How to import secure notes

How to add secure notes

ExpressVPN Keys Chrome extension

  1. Click the ExpressVPN Keys Chrome extension.
  2. Unlock the password manager.
  3. Click Add icon..
  4. Click Add Secure Note.
  5. Fill in the fields.
  6. Click Save.

ExpressVPN for Android

  1. On your Android device, open the ExpressVPN app.
  2. Tap the Keys tab.
  3. Unlock the password manager.
  4. Tap Add icon..
  5. Tap Add Secure Note.
  6. Fill in the fields.
  7. Tap SAVE.

ExpressVPN for iOS

  1. On your iOS device, open the ExpressVPN app.
  2. Tap the Keys tab.
  3. Unlock the password manager.
  4. Tap Add icon..
  5. Tap Add Secure Note.
  6. Fill in the fields.
  7. Tap SAVE.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to edit or delete secure notes

ExpressVPN Keys Chrome extension

  1. Click the ExpressVPN Keys Chrome extension.
  2. Unlock the password manager.
  3. Find and click your secure note.
  4. Click Edit.
    • To edit, adjust your information, then click Save.
    • To delete, click Delete > Delete Permanently.

ExpressVPN for Android

There are two ways to edit and delete secure notes in the ExpressVPN app for Android:

EITHER

  1. On your Android device, open the ExpressVPN app.
  2. Tap the Keys app.
  3. Unlock the password manager.
  4. Find and tap your secure note.
  5. Tap EDIT.
    • To edit, adjust your information, then tap SAVE.
    • To delete, tap Delete Secure Note > DELETE PERMANENTLY.

OR

  1. On your Android device, open the ExpressVPN app.
  2. Tap the Keys tab.
  3. Unlock the password manager.
  4. Find your secure note and tap More icon..
    • To edit, tap Edit Details. Adjust your information, then tap SAVE.
    • To delete, tap Delete > DELETE PERMANENTLY.

ExpressVPN for iOS

There are two ways to edit and delete secure notes in the ExpressVPN app for iOS:

EITHER

  1. On your iOS device, open the ExpressVPN app.
  2. Tap the Keys tab.
  3. Unlock the password manager.
  4. Find and tap your secure note.
  5. Tap EDIT.
    • To edit, adjust your information, then tap SAVE.
    • To delete, tap Delete Secure Note > DELETE PERMANENTLY.

OR

  1. On your iOS device, open the ExpressVPN app.
  2. Tap the Keys tab.
  3. Unlock the password manager.
  4. Find your secure note and tap More icon..
    • To edit, tap Edit Details. Adjust your information, then tap SAVE.
    • To delete, tap Delete > DELETE PERMANENTLY.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to import secure notes

You can import your secure notes into ExpressVPN Keys from 1Password, Dashlane, LastPass, and Bitwarden. Follow these instructions.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

The post How to store secure notes in ExpressVPN Keys appeared first on ExpressVPN Customer Support.

]]> What’s new in AircoveOS for ExpressVPN Aircove? https://www.expressvpn.com/support/vpn-setup/release-notes/aircoveos/ Fri, 08 Sep 2023 03:14:25 +0000 https://www.expressvpn.com/support/?p=97087 Need help with Aircove? See setup instructions and troubleshooting guides for assistance.  2023 December 1 AircoveOS v4.6.1 In this release, we: Added an additional Maximum Transmission Unit (MTU) size option for internet service providers that might require it. Added new country flags for additional VPN locations. Fixed an issue that sometimes prevented Eero routers from ...

The post What’s new in AircoveOS for ExpressVPN Aircove? appeared first on ExpressVPN Customer Support.

]]> Need help with Aircove? See setup instructions and troubleshooting guides for assistance. 

2023 December 1

AircoveOS v4.6.1

In this release, we:

  • Added an additional Maximum Transmission Unit (MTU) size option for internet service providers that might require it.
  • Added new country flags for additional VPN locations.
  • Fixed an issue that sometimes prevented Eero routers from connecting to the Internet through Aircove.

2023 November 7

AircoveOS v4.6.0

In this release, we:

  • Changed the icon shown when adding Aircove to your iOS/Android home screen.
  • Improved the setup experience for new users.
  • Improved the sidebar navigation to save space for your device groups.
  • Added help messages to explain what happens when your local network settings are changed.
  • Updated the SSL certificate.

2023 September 15

AircoveOS v4.5.3

In this release, we fixed a bug that prevented blocklists from being downloaded in rare scenarios.

2023 September 5

AircoveOS v4.5.2

In this release, we:

  • Added new functionality that lets you drag and drop Device Groups to reorder them.
  • Added a visible tag to the default Device Group.
  • Fixed some bugs with keyboard navigation.
  • Fixed a bug in the location picker.
  • Added DTLS 1.3 support to Lightway. This means you’ll get a faster and more secure connection experience.

2023 August 10

AircoveOS v4.5.1

In this release, we:

  • Improved localization for non-English languages.
  • Added an additional Maximum Transmission Unit (MTU) size option for internet service providers that might require it.
  • Fixed a bug which prevented blocklists from being downloaded in some countries.
  • Fixed a bug which prevented the restoring of a settings backup file.
  • Fixed a bug with keyboard navigation during setup.

2023 July 13

AircoveOS v4.5.0

In this release, we introduced advanced protection, a new suite of features offering additional safety and security to you and your family. When enabled, advanced protection can:

  • Block trackers
  • Block malicious sites
  • Block ads
  • Block adult sites
  • Limit internet access time for devices

2023 June 15

AircoveOS v4.4.2

In this release, we:

  • Improved localization for non-EN regions.
  • Fixed a rare bug where you were unable to change Wi-Fi names.

2023 May 19

AircoveOS v4.4.1

In this release, we:

  • Made Device Group settings persist between signing in and out of your ExpressVPN account.
  • Made improvements to the onboarding navigation.
  • Added a help message for rare situations where the software won’t update.
  • Fixed a bug which prevented accessing port-forwarded devices by WAN IP from inside the LAN (local network).
  • Fixed a bug which prevented the correct version displaying the first time you install AircoveOS.
  • Fixed a bug to ensure Custom DNS works on “No VPN” device groups.
  • Fixed some localization bugs.
  • Improved connectivity for some countries.

2023 March 13

AircoveOS v4.4.0

In this release, we:

  • Translated the Aircove dashboard into 16 languages to make it easier to use; Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, and Turkish. You can change the language under Advanced Settings > Router Settings at expressvpnrouter.com.
  • Improved the layout of the location picker to make other options (No VPN, No Internet, and MediaSteamer) easier to find.
  • Added a 30-day ExpressVPN free trial for eligible Aircoves and customers.
  • Made the status LED flash white while Aircove is starting up to help you know what state it is in.
  • Fixed a bug that prevented individual devices from behaving correctly after changing the IP address configuration of the local network.
  • Fixed a bug that could sometimes prevent manual updates from installing when using Firefox.
  • Reduced instances where you might see a “Connection to router lost” message.
  • Improved connectivity for some countries.

2022 December 20

AircoveOS v4.2.0

  • In this release, we added Lightway Passthrough. This allows ExpressVPN apps on Mac, Windows, iOS, Android, and Linux devices to connect to ExpressVPN locally without being interrupted by any existing VPN connections from the router. This feature works automatically without needing any configuration.

2022 November 23

AircoveOS v4.1.0

In this release, we added:

  • A connection helper to assist you in getting online faster.
  • Support for static WAN IP addresses that some ISPs require.
  • Support for custom DNS when the VPN is disconnected. This prevents your ISP from observing DNS activity.
  • Hints to help you set static LAN device IP addresses.

2022 November 3

AircoveOS v4.0.9

  • In this release, we improved connectivity for some countries.

2022 October 27

AircoveOS v4.0.8

In this release, we:

  • Fixed a bug that might have kept you from activating ExpressVPN in rare circumstances.
  • Added an advanced setting that lets you change the Maximum Transmission Unit (MTU) size for internet service providers that might require it.

2022 October 18

AircoveOS v4.0.7

  • In this release, we fixed some bugs and improved connectivity for some countries.

2022 September 30

AircoveOS v4.0.6

  • In this release, we added a toggle in the settings to turn WPA3 Wi-Fi security on or off.

2022 September 22

AircoveOS v4.0.5

  • In this release, we launched AircoveOS—built for ExpressVPN Aircove, our very own VPN router.

The post What’s new in AircoveOS for ExpressVPN Aircove? appeared first on ExpressVPN Customer Support.

]]> Who is on ExpressVPN’s blocklists? https://www.expressvpn.com/support/knowledge-hub/blocklists/ Fri, 13 Oct 2023 09:26:42 +0000 https://www.expressvpn.com/support/?p=98796 ExpressVPN’s advanced protection features are a group of settings that include Threat Manager, ad blocking, and parental controls. When enabled, you can block ads, trackers, malicious sites, and adult sites for a safer online experience. Note: Ad blocking and parental controls are coming soon to Mac and Linux. These features work by blocking apps and ...

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]]> ExpressVPN’s advanced protection features are a group of settings that include Threat Manager, ad blocking, and parental controls. When enabled, you can block ads, trackers, malicious sites, and adult sites for a safer online experience.

Note: Ad blocking and parental controls are coming soon to Mac and Linux.

These features work by blocking apps and websites on your device from communicating with known malware sites, trackers, and adult sites on our blocklists. The blocking occurs locally, and the blocked domains never leave your device.

Our blocklists are compiled from the following open-source lists of known ads, trackers, adult sites, and malicious hosts. We update our blocklists once a week, and will continue to improve on the range of ads that we block. You can also report ads to us by contacting Support, and we will look into blocking them.

Ads
AdAway
Tiuxo hostlist – ads
yoyo.org
anudeepND adservers list
hostsVN adservers-all list

Trackers
FadeMind’s 2o7 Network Trackers
Geoffrey Frogeye’s First-Party Trackers
hkamran80 PiHole Blocklist for SmartTVs
Perflyst PiHole Blocklist for SmartTVs

Adult sites
hostsVN adult domain blocking hosts file
Sinfonietta’s porn blocking hosts file
Sinfonietta’s snuff-site blocking hosts file
Tiuxo hostlist – pornography

Malicious sites
URLHaus A project from abuse.ch with the goal of sharing malicious URLs.
DigitalSide Threat-Intel malware domains list
FadeMind’s Risky Hosts
FadeMind’s Spam
Hoshsadiq’s browser-based crypto mining list
Mandiant APT1 Report

Important: Advanced protection only blocks the trackers, malicious sites, ads, and adult sites identified in the source blocklists. Please continue to follow the best practices for protecting your online privacy and security.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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The post Who is on ExpressVPN’s blocklists? appeared first on ExpressVPN Customer Support.

]]> How to add and generate two-factor authentication (2FA) codes in ExpressVPN Keys https://www.expressvpn.com/support/knowledge-hub/password-manager-2fa-codes-for-logins/ Tue, 26 Sep 2023 09:04:14 +0000 https://www.expressvpn.com/support/?p=97844 Two-factor authentication (2FA) adds an extra layer of protection to your online accounts, preventing unauthorized access even if your passwords are compromised. With Keys, you can add 2FA codes to compatible accounts on the ExpressVPN app for Android and iOS, and the ExpressVPN Key Chrome extension. Similar to authentication apps like Authy, Keys can easily ...

The post How to add and generate two-factor authentication (2FA) codes in ExpressVPN Keys appeared first on ExpressVPN Customer Support.

]]>

Two-factor authentication (2FA) adds an extra layer of protection to your online accounts, preventing unauthorized access even if your passwords are compromised.

With Keys, you can add 2FA codes to compatible accounts on the ExpressVPN app for Android and iOS, and the ExpressVPN Key Chrome extension. Similar to authentication apps like Authy, Keys can easily generate 2FA codes—also known as time-based one-time passwords (TOTPs)—for websites or apps with 2FA enabled.

Jump to…

ExpressVPN Keys Chrome extension
ExpressVPN for Android
ExpressVPN for iOS
Use your 2FA codes

ExpressVPN Keys Chrome extension

How to enable 2FA on a website or app

Important: You need to enable 2FA on a website or app for ExpressVPN Keys to generate 2FA codes.
  1. Go to the website or app’s security settings and enable 2FA. If you have trouble locating the 2FA setting, search 2fa.directory for the website or app and you will find detailed instructions under Docs.
  2. Once you’ve obtained the setup key, open the ExpressVPN Chrome browser extension.
  3. Unlock the password manager.

How to add a 2FA code to a new login

  1. Click Add icon.  > Add Login > Set Up 2FA Verification Code.
  2. Follow the onscreen instructions to enter the setup key.
  3. To complete the setup, the website or app will ask you to enter a one-time password or verification code. Copy and paste it from ExpressVPN Keys or enter it manually.

How to add a 2FA code to an existing login

  1. Click the login and select Edit > Set Up 2FRA Verification Code.
  2. Follow the onscreen instructions to enter the setup key.
  3. To complete the setup, the website or app will ask you to enter a one-time password or verification code. Copy and paste it from ExpressVPN Keys or enter it manually.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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ExpressVPN for Android

How to enable 2FA on a website or app

Important: You need to enable 2FA on a website or app for ExpressVPN Keys to generate 2FA codes.
  1. Go to the website or app’s security settings and enable 2FA. If you have trouble locating the 2FA setting, search 2fa.directory for the website or app and you will find detailed instructions under Docs.
  2. Once you’ve obtained the QR code or setup key, open the ExpressVPN app on your Android device. (Ensure the QR code is displayed on a separate device from the device with ExpressVPN Keys.)
  3. Tap the Keys tab.
  4. Unlock the password manager.

How to add a 2FA code to a new login

  1. Tap Add Login > Set Up 2FA Verification Code.
    Screenshot of the Add New Login screen on ExpressVPN Keys
  2. Follow the onscreen instructions to enter the setup key or scan the QR code.
  3. To complete the setup, the website or app will ask you to enter a one-time password or verification code. Copy and paste it from ExpressVPN Keys or enter it manually.
    2FA code confirmation pop-up on ExpressVPN Keys

How to add a 2FA code to an existing login

  1. Tap the login and select Edit > Set Up 2FA Verification Code.
    Screenshot of the 2FA code setup on an existing login on ExpressVPN Keys
  2. Follow the onscreen instructions to enter the setup key or scan the QR code.
  3. To complete the setup, the website or app will ask you to enter a one-time password or verification code. Copy and paste it from ExpressVPN Keys or enter it manually.
    2FA code confirmation pop-up on ExpressVPN Keys

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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ExpressVPN for iOS

How to enable 2FA on a website or app

Important: You need to enable 2FA on a website or app for ExpressVPN Keys to generate 2FA codes.
  1. Go to the website or app’s security settings and enable 2FA. If you have trouble locating the 2FA setting, search 2fa.directory for the website or app and you will find detailed instructions under Docs.
  2. Once you’ve obtained the QR code or setup key, open the ExpressVPN app on your iOS device. (Ensure the QR code is displayed on a separate device from the device with ExpressVPN Keys.)
  3. Tap the Keys tab.
  4. Unlock the password manager.

How to add a 2FA code to a new login

  1. Tap Add Login > Set Up 2FA Verification Code.
    Screenshot of the Add New Login screen on ExpressVPN Keys
  2. Follow the onscreen instructions to enter the setup key or scan the QR code.
  3. To complete the setup, the website or app will ask you to enter a one-time password or verification code. Copy and paste it from ExpressVPN Keys or enter it manually.
    2FA code confirmation pop-up on ExpressVPN Keys

How to add a 2FA code to an existing login

  1. Tap the login and select Edit > Set Up 2FA Verification Code.
    Screenshot of the 2FA code setup on an existing login on ExpressVPN Keys
  2. Follow the onscreen instructions to enter the setup key or scan the QR code.
  3. To complete the setup, the website or app will ask you to enter a one-time password or verification code. Copy and paste it from ExpressVPN Keys or enter it manually.
    2FA code confirmation pop-up on ExpressVPN Keys

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Use your 2FA codes

If autofill is enabled, Keys will suggest to fill in your username, password, and 2FA code on websites and apps with two-factor authentication.

Having trouble with autofill? Get help here.

You can also view and copy 2FA codes in the ExpressVPN app for iOS and Android, and in the ExpressVPN Chrome browser extension.

Screenshot of existing login with 2FA code added

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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The post How to add and generate two-factor authentication (2FA) codes in ExpressVPN Keys appeared first on ExpressVPN Customer Support.

]]> ExpressVPN’s response to TunnelCrack vulnerability https://www.expressvpn.com/support/troubleshooting/expressvpns-response-to-tunnelcrack-vulnerability/ Wed, 06 Sep 2023 09:45:31 +0000 https://www.expressvpn.com/support/?p=97100 When we first found out about the TunnelCrack vulnerability, we immediately checked our apps and verified it only impacted the ExpressVPN app for iOS. Next, our engineering team worked to develop a fix, which was deployed to all customers using the ExpressVPN app for iOS on July 17, 2023. The fix we put in place ...

The post ExpressVPN’s response to TunnelCrack vulnerability appeared first on ExpressVPN Customer Support.

]]> When we first found out about the TunnelCrack vulnerability, we immediately checked our apps and verified it only impacted the ExpressVPN app for iOS.

Next, our engineering team worked to develop a fix, which was deployed to all customers using the ExpressVPN app for iOS on July 17, 2023.

The fix we put in place sends you a notification when the ExpressVPN app for iOS detects you are connected to an unsecured Wi-Fi network vulnerable to TunnelCrack. This notification warns you that your device is connected to an unsecured Wi-Fi network and at risk from TunnelCrack, and recommends you turn off local network access.

To turn off local network access:

  1. Open the ExpressVPN app for iOS and tap Options > Settings > Network Protection.
  2. Toggle Block internet when VPN connection is interrupted on.
  3. Toggle Allow access to devices on local network off.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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The post ExpressVPN’s response to TunnelCrack vulnerability appeared first on ExpressVPN Customer Support.

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